{"id":8173,"date":"2026-08-03T06:55:31","date_gmt":"2026-08-03T06:55:31","guid":{"rendered":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/"},"modified":"2026-08-03T06:55:31","modified_gmt":"2026-08-03T06:55:31","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":8170,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"ssg-job-application","meta":{"footnotes":""},"class_list":["post-8173","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Care - Strata Staff Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care - Strata Staff Canada\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Strata Staff Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/officialstratastaff\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/\",\"url\":\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/\",\"name\":\"Customer Care - Strata Staff Canada\",\"isPartOf\":{\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/#website\"},\"datePublished\":\"2026-08-03T06:55:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stratastaffglobal.com\/ca\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Apply\",\"item\":\"https:\/\/stratastaffglobal.com\/ca\/apply\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/#website\",\"url\":\"https:\/\/stratastaffglobal.com\/ca\/\",\"name\":\"Strata Staff Canada\",\"description\":\"Your Premium Strata Offshore Capacity Solutions Provider\",\"publisher\":{\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stratastaffglobal.com\/ca\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/#organization\",\"name\":\"Strata Staff Canada\",\"url\":\"https:\/\/stratastaffglobal.com\/ca\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stratastaffglobal.com\/ca\/wp-content\/uploads\/sites\/13\/2024\/05\/Logo-Main-updated.png\",\"contentUrl\":\"https:\/\/stratastaffglobal.com\/ca\/wp-content\/uploads\/sites\/13\/2024\/05\/Logo-Main-updated.png\",\"width\":1626,\"height\":513,\"caption\":\"Strata Staff Canada\"},\"image\":{\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/officialstratastaff\",\"https:\/\/www.linkedin.com\/company\/stratastaff\"]},{\"@type\":\"JobPosting\",\"@id\":\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/#jobposting\",\"title\":\"Customer Care\",\"description\":\"<p>The Customer Care professional serves as the primary point of contact for clients, property owners, residents, contractors, and other stakeholders by delivering exceptional customer support through phone, email, and other communication channels. The role is responsible for managing inquiries, resolving concerns, coordinating with internal teams, and ensuring that customer requests are handled promptly, professionally, and efficiently. This position plays a vital role in fostering positive client relationships by providing excellent customer service while maintaining accurate records and supporting the smooth delivery of client operations.<\/p>\\n<p>Responsibilities:<br \/>\\nCustomer Support<br \/>\\nRespond to inbound and outbound customer inquiries through phone, email, and other communication channels.<br \/>\\nProvide accurate information regarding client services, requests, policies, and procedures.<br \/>\\nDeliver professional, courteous, and solutions-focused customer service at all times.<br \/>\\nEscalate complex concerns to the appropriate department or client point of contact when necessary.<br \/>\\nCase Management<br \/>\\nReceive, log, and monitor customer inquiries, requests, and concerns.<br \/>\\nCoordinate with internal teams to facilitate timely resolution of customer issues.<br \/>\\nFollow up with customers regarding the status of pending requests and completed resolutions.<br \/>\\nMonitor service timelines to ensure customer expectations are met.<br \/>\\nDocumentation and Records Management<br \/>\\nMaintain accurate records of customer interactions, correspondence, and service requests.<br \/>\\nUpdate client systems with relevant information and communication logs.<br \/>\\nEnsure customer records and documentation are complete, accurate, and properly maintained.<br \/>\\nAssist in preparing customer notices, communication templates, and reports as required.<br \/>\\nClient Relationship Management<br \/>\\nBuild and maintain positive relationships with customers through professional and responsive communication.<br \/>\\nPromote a customer-first approach by providing timely updates and proactive support.<br \/>\\nIdentify recurring customer concerns and communicate opportunities for service improvement.<br \/>\\nSupport client retention by delivering a consistently positive customer experience.<br \/>\\nAdministrative Support<br \/>\\nAssist with administrative tasks related to customer service operations.<br \/>\\nCoordinate with internal departments to ensure smooth communication and workflow.<br \/>\\nMaintain operational trackers and reports related to customer service activities.<br \/>\\nPerform other duties assigned to support client operations.<\/p>\\n<p>Requirements:<br \/>\\nQualifications:<br \/>\\nEducation:<br \/>\\nHigh School Graduate, Senior High School Graduate, Vocational Graduate, College Undergraduate, or Bachelor's Degree holder are welcome to apply.<br \/>\\nExperience<br \/>\\nPrevious experience in customer service, call center, BPO, client support, administrative support, hospitality, retail, or any customer-facing role is an advantage but not required.<br \/>\\nFresh graduates and career shifters are welcome to apply.<br \/>\\nCandidates with excellent communication and interpersonal skills are encouraged to apply.<\/p>\\n<p>Benefits:<br \/>\\nCompany events<br \/>\\nHealth insurance<br \/>\\nLife insurance<br \/>\\nOpportunities for promotion<br \/>\\nPaid training<br \/>\\nPromotion to permanent employee<\/p>\\n\",\"datePosted\":\"2026-08-03T06:55:31+00:00\",\"employmentType\":\"FULL_TIME\",\"directApply\":true,\"url\":\"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Strata Staff Global\",\"sameAs\":\"https:\/\/stratastaffglobal.com\/ca\/\"},\"industry\":\"Operations\",\"jobLocation\":{\"@type\":\"Place\",\"name\":\"Angeles City \/ San Fernando City\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Care - Strata Staff Canada","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/","og_locale":"en_US","og_type":"article","og_title":"Customer Care - Strata Staff Canada","og_url":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/","og_site_name":"Strata Staff Canada","article_publisher":"https:\/\/www.facebook.com\/officialstratastaff","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/","url":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/","name":"Customer Care - Strata Staff Canada","isPartOf":{"@id":"https:\/\/stratastaffglobal.com\/ca\/#website"},"datePublished":"2026-08-03T06:55:31+00:00","breadcrumb":{"@id":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stratastaffglobal.com\/ca\/"},{"@type":"ListItem","position":2,"name":"Apply","item":"https:\/\/stratastaffglobal.com\/ca\/apply\/"},{"@type":"ListItem","position":3,"name":"Customer Care"}]},{"@type":"WebSite","@id":"https:\/\/stratastaffglobal.com\/ca\/#website","url":"https:\/\/stratastaffglobal.com\/ca\/","name":"Strata Staff Canada","description":"Your Premium Strata Offshore Capacity Solutions Provider","publisher":{"@id":"https:\/\/stratastaffglobal.com\/ca\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stratastaffglobal.com\/ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/stratastaffglobal.com\/ca\/#organization","name":"Strata Staff Canada","url":"https:\/\/stratastaffglobal.com\/ca\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/stratastaffglobal.com\/ca\/#\/schema\/logo\/image\/","url":"https:\/\/stratastaffglobal.com\/ca\/wp-content\/uploads\/sites\/13\/2024\/05\/Logo-Main-updated.png","contentUrl":"https:\/\/stratastaffglobal.com\/ca\/wp-content\/uploads\/sites\/13\/2024\/05\/Logo-Main-updated.png","width":1626,"height":513,"caption":"Strata Staff Canada"},"image":{"@id":"https:\/\/stratastaffglobal.com\/ca\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/officialstratastaff","https:\/\/www.linkedin.com\/company\/stratastaff"]},{"@type":"JobPosting","@id":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/#jobposting","title":"Customer Care","description":"<p>The Customer Care professional serves as the primary point of contact for clients, property owners, residents, contractors, and other stakeholders by delivering exceptional customer support through phone, email, and other communication channels. The role is responsible for managing inquiries, resolving concerns, coordinating with internal teams, and ensuring that customer requests are handled promptly, professionally, and efficiently. This position plays a vital role in fostering positive client relationships by providing excellent customer service while maintaining accurate records and supporting the smooth delivery of client operations.<\/p>\n<p>Responsibilities:<br \/>\nCustomer Support<br \/>\nRespond to inbound and outbound customer inquiries through phone, email, and other communication channels.<br \/>\nProvide accurate information regarding client services, requests, policies, and procedures.<br \/>\nDeliver professional, courteous, and solutions-focused customer service at all times.<br \/>\nEscalate complex concerns to the appropriate department or client point of contact when necessary.<br \/>\nCase Management<br \/>\nReceive, log, and monitor customer inquiries, requests, and concerns.<br \/>\nCoordinate with internal teams to facilitate timely resolution of customer issues.<br \/>\nFollow up with customers regarding the status of pending requests and completed resolutions.<br \/>\nMonitor service timelines to ensure customer expectations are met.<br \/>\nDocumentation and Records Management<br \/>\nMaintain accurate records of customer interactions, correspondence, and service requests.<br \/>\nUpdate client systems with relevant information and communication logs.<br \/>\nEnsure customer records and documentation are complete, accurate, and properly maintained.<br \/>\nAssist in preparing customer notices, communication templates, and reports as required.<br \/>\nClient Relationship Management<br \/>\nBuild and maintain positive relationships with customers through professional and responsive communication.<br \/>\nPromote a customer-first approach by providing timely updates and proactive support.<br \/>\nIdentify recurring customer concerns and communicate opportunities for service improvement.<br \/>\nSupport client retention by delivering a consistently positive customer experience.<br \/>\nAdministrative Support<br \/>\nAssist with administrative tasks related to customer service operations.<br \/>\nCoordinate with internal departments to ensure smooth communication and workflow.<br \/>\nMaintain operational trackers and reports related to customer service activities.<br \/>\nPerform other duties assigned to support client operations.<\/p>\n<p>Requirements:<br \/>\nQualifications:<br \/>\nEducation:<br \/>\nHigh School Graduate, Senior High School Graduate, Vocational Graduate, College Undergraduate, or Bachelor's Degree holder are welcome to apply.<br \/>\nExperience<br \/>\nPrevious experience in customer service, call center, BPO, client support, administrative support, hospitality, retail, or any customer-facing role is an advantage but not required.<br \/>\nFresh graduates and career shifters are welcome to apply.<br \/>\nCandidates with excellent communication and interpersonal skills are encouraged to apply.<\/p>\n<p>Benefits:<br \/>\nCompany events<br \/>\nHealth insurance<br \/>\nLife insurance<br \/>\nOpportunities for promotion<br \/>\nPaid training<br \/>\nPromotion to permanent employee<\/p>\n","datePosted":"2026-08-03T06:55:31+00:00","employmentType":"FULL_TIME","directApply":true,"url":"https:\/\/stratastaffglobal.com\/ca\/apply\/customer-care\/","hiringOrganization":{"@type":"Organization","name":"Strata Staff Global","sameAs":"https:\/\/stratastaffglobal.com\/ca\/"},"industry":"Operations","jobLocation":{"@type":"Place","name":"Angeles City \/ San Fernando City"}}]}},"_links":{"self":[{"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/pages\/8173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/comments?post=8173"}],"version-history":[{"count":1,"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/pages\/8173\/revisions"}],"predecessor-version":[{"id":8177,"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/pages\/8173\/revisions\/8177"}],"up":[{"embeddable":true,"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/pages\/8170"}],"wp:attachment":[{"href":"https:\/\/stratastaffglobal.com\/ca\/wp-json\/wp\/v2\/media?parent=8173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}