Strata Services
Experience Efficiency and Significant Savings with Strata Staff’s Strata Offshore Capacity Solutions, fully supporting your agency’s needs from administrative tasks to specialized services with top-tier talent, flexible scaling options, and unwavering commitment to quality.
Build Your Strata Staff Global Offshore Team
Strata Customer Care
About The Role
Specialized in handling inquiries, resolving issues, and providing information about strata management services. Responding promptly and professionally with a range of skills and knowledge to effectively address the needs and concerns of strata property owners, residents, and strata councils. Highly up to maintaining accurate and up-to-date records of strata documents, contracts, correspondence, and legal notices. By putting customer care initiatives first, strata agencies can differentiate themselves in the market and achieve sustainable business success.
Expertise
- Strata Industry Knowledge
- Strong Communication Skills
- Customer Service Excellence
- Conflict Resolution
- Strata Manager’s Assistance
- Multichannel Support
- Maintenance Coordination
Platform
Proficiencies
- Strata Master
- Property IQ
Engagement & Communication
- Emails
- MS Teams/Zoom Meetings
- Weekly Report
Strata
Certification
- Specialized Offshore Staff
- Competency
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