Strata Staff Plus

Experience Efficiency and Significant Savings with Strata Staff’s Strata Offshore Capacity Solutions, fully supporting your agency’s needs from administrative tasks to specialized services with top-tier talent, flexible scaling options, and unwavering commitment to quality.

Build Your Strata Staff Global Offshore Team

Property Management Customer Care

About The Role

An excellent communicator conveys information clearly and effectively, ensuring tenants understand policies, procedures, and any updates about the property. Provides effective customer care that ensures customers feel valued and heard, leading to higher satisfaction and retention rates. They provide high-level support by addressing customer needs promptly and efficiently. Customer care professionals help foster a positive brand reputation and drive business success.

Expertise

  • Property Management Industry Knowledge
  • Customer Relationship Management
  • Excellent Customer Support
  • Maintenance Coordination
  • Move-In and Move-Out Process
  • Lease Administration
  • Handling inquiries and complaints
  • Customer Feedback
  • Record Keeping

Engagement & Communication

  • Emails
  • MS Teams/Zoom Meetings
  • Weekly Report

Strata
Certification

  • Specialized Offshore Staff
  • Competency

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